Mobile Salon Policy & Procedures
Having the proper policies and procedures are only the beginning of excellent customer service. The professionalism and talent of our stylists are noted for their friendliness, courtesy, and competences. We know that how you are treated while in our mobile salon, will determine whether you come back. We work hard to make all customers feel comfortable by giving them the ultimate experience and ensure that our service exceeds their expectations.
These policies and procedures below will help us to provide the service you deserve.
Running Late For Appointment
We understand life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.
JettSet Mobile Studio is a Mobile beauty salon that travels from one location to the next. To ensure that we arrive on time, we allow a 30-60 minute travel buffer between each appointment. In the event that we are more than 10 minutes late due to traffic or any vehicle maintenance issues, we will give you a call to inform you of the delay. If needed we can reschedule to get you seen as soon as possible.
We kindly request at least a 24 hour notification for appointment changes or cancellations. If you are scheduled for a weekend or evening appointment (highest in demand) and/or a color service, we respectfully request a 48 hour cancellation notice. To cancel or reschedule simply log into your Styleseat account. Once logged in, click on your scheduled appointment, then click on “Cancel/Reschedule” and make your selection. As always, we would love to hear from you…give us a call at (484) 393-JETT.
Missing an appointment without notice of cancellation will result in a 50% charge for that service on your next visit. We understand some situations are unavoidable, and we will consider those situations individually. No-Shows take large blocks of time we could be serving other guests. If you are unsure of an upcoming appointment time, you can log into your account on our website or we welcome you to give us a call.
Refund Policy on Salon Services
Jettset Mobile Studio does not refunds for service rendered. However, if a guest is unhappy with their services, we do request the opportunity to redo the service for them to their satisfaction (within one week time frame from the date of service). The guest may see the same stylist or request a new stylist. JettSet Mobile Studio stands behind the professionalism and talent of all our stylists, but understands from time to time different personalities and levels of education make better matches than others.
If a guest is unhappy with their haircut or color service, they have one week, from the date of their original service, to return to our salon for a No Charge corrective service. If the guest is returning because they have decided they do not like the cut or color they chose, the service will not be free of charge.
Return Retail Product
If for any reason you are unhappy with the retail product purchased, you have two weeks to return the product for a full refund or an even exchange of another professional product. If the product is kept and used for over a two week period, there will be a 25% user fee of the returned product.
Children in the Mobile Salon
As a community focused salon, JettSet Mobile Studio welcomes families and children. Please remember, however, our salon is not a child proof environment and is very limited in space. Many chemicals, hot tools and sharp objects are being used at all times, in addition to potentially being near very dangerous and busy road. To ensure the safety of the children and guests; please no children in the mobile salon, unless the child is scheduled for an appointment. If a parent brings a child, during the parent’s reserved service time, and the child is left unattended or is causing the service to exceed scheduled time, the service will need to be rescheduled at a later time when the child is not present. The liability is too great for JettSet Mobile Studio to assume responsibility for children that are unattended. We aim to keep JettSet Mobile Studio environment as relaxing as possible for our guests, so please keep this in mind if your children must accompany your visit.
Lost or Forgotten Items
JettSet Mobile Studio is not responsible for items lost or forgotten during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks. If not claimed, the items will be donated to the charity of our choice.
Payment Method Accepted
JettSet mobile Studio accepts American Express, MasterCard, Visa, Discover, PayPal and cash for our services. Hair products and retail merchandise may also be purchased using these methods.
DISCLAIMER: JettSet Mobile Studio policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands JettSet Mobile Studio reserves the right to make changes to the policies, procedures and practices described above.